Aqui and Covid-19

Updated Dec 6, 2020

To Our Aqui Community,

These are trying and uncertain times and we hope that everyone is staying safe and healthy. While this is an extremely fluid situation and the world seems to change a bit every day, we feel the most impactful way to ease the minds of the Aqui community is to share monthly highlights about what continued steps we’re taking to keep our employees safe and healthy.

Our primary focus remains the health and safety of our employees and customers visiting Aqui. As the Covid-19 situation continues to evolve, Aqui continues to tighten procedures and implement more impactful measures to ensure the safety of our teams.

Here is what you can expect from us:
  • All employees are required to have their temperature taken at the time they arrive to work
  • All employees are asked to answer pre-screening health questions before clocking in
  • Aqui provides masks, gloves, face shields and goggles to all employees. It is required that mask and gloves are worn at all times inside of the restaurant
  • High use items such as our credit card machines and pagers are sanitized after each use as well door handles and hard surfaces throughout the shift
  • Product sampling is not allowed. This follows the Health Department’s rule to prevent unnecessary contact further reducing the risk of COVID-19 transmission
  • We are following Santa Clara County’s Mandatory Directive on Capacity Limitations prohibiting customers from waiting inside for takeout and a maximum outdoor service limited to 100 people. We also have restrictions on how many customers and employees we have in the restaurant at any given time
  • Masks must be on and 6ft distance while on Aqui premises are required and signs prominently posted
  • Staff is required to move every ten minutes if within six feet of any co worker. This exceeds the six foot-fifteen minute rule now advocated by the SCCHD
  • The restaurant is deep cleaned every morning before opening and every night after closing far above normal operating procedures for SIP and C19
  • We are now offering “Touchless Menus” for each of our locations. Simply scan the the code presented on our exterior windows and use your mobile phone to see our menu.
Ordering from Aqui

We are strongly recommending our takeout customers order ahead online from our website. When you arrive at Aqui, if any waiting is necessary, it will be done so outside as mandated by Santa Clara County. Of course with social distancing and masks worn appropriately. Phone orders are still available. Walk in orders are still available but limited and all waiting will be done outside the facility in a separate area from our online/phone order area.

Outdoor Table Seating and Patios

Effective December 6, Santa Clara County has issued a new order requiring outdoor dining to stop until January. We will continue to be open for takeout.

Committed to the Communities

While it’s essential that we adopt new ways of interacting to protect the health of our communities doing so can bring moments of unease and isolations. We will continue to follow SCCHD and CDC updated guidances to prevent workplace exposure to Covid-19. Regardless of which Aqui location you choose to visit, we are at full speed and operational, and we will continue to serve the community with the same integrity and commitment as we did before this crisis. We hope that you continue to trust and support us through this.

Thank You

We hope that you and those around you are and remain safe. We are privileged to have you as a customer. Even in this unprecedented situation, we are working hard to continue serving you as best we can. Thank you for your continued business, and your trust.